How our AI agents work.

1. You are talking to an AI

When you message AERA on WhatsApp (+972 52-220-0490), an AI agent answers, and it says so at the start. Calls to AERA's AI front-desk line are answered by an AI voice agent, which says at the start that it is an AI and that the call is recorded. Neither agent is a person, and both can make mistakes.

It can answer questions about our services and prices, collect what you need, and book a call or next step. It does not sign contracts, take payments, or give legal, medical or financial advice.

The agents we build for clients follow the same rule: they say they are AI, and the client's own privacy notice explains their data use.

2. A person can take over

Mark or a member of the AERA team can read any conversation and step in at any time. Ask for a person ("I want to talk to a human" / "אני רוצה לדבר עם בן אדם") and the agent passes your request on. Proposals, invoices and automations are approved by a person before they are sent. The AI front desk replies automatically, within information AERA has approved.

When we build agents for clients, the client can see every conversation and take over from their own WhatsApp app or phone.

3. Calls to the AI front-desk line

Calls to AERA's AI front-desk line are answered by an AI voice agent, which says at the start that it is an AI and that the call is recorded. The call is transcribed, so a person can check what was asked and follow up with you. If you do not want to be recorded, hang up and write to us on WhatsApp or email instead.

Recordings and transcripts held by our voice provider are deleted after 90 days. A short written summary of the call stays with your inquiry for as long as the privacy policy says.

Voice notes you send on WhatsApp are transcribed in the same way.

4. What happens to what you say

• Front-desk text is processed by OpenAI under the terms of AERA's ChatGPT subscription, to write the reply. Voice is processed by ElevenLabs under its service terms, for speech and transcripts. We are turning off model training on that subscription.
• AERA keeps a history folder per contact, so the agent and our team remember your earlier messages. It is kept until you ask us to delete it; we review stale conversations and delete them at least once a year.
• We do not train AI models of our own on your conversations, and we do not sell them.
• We make no decision with legal or similarly significant effect about you by automated means alone.

5. Your controls

• Reply "stop" or "הסר" and the front desk stops messaging you.
• Ask to see or delete your conversation ("delete my data"). The agent logs the request and a person completes it within 30 days.
• Or write to aeraops@gmail.com.

Full details are in our privacy policy.

6. Limits

AI can be wrong. Prices, dates and commitments bind AERA only once a person confirms them in writing. Do not use our agents in an emergency.